The 3 steps you can take as a manager to create a highly effective workflow with frontline employees

Having an effective workflow with your frontline workforce is one of the most important things that you can do as a manager.

1: Provide employees the right information at the right time

Often the reason a plan falls through is because we’re lacking the knowledge we need to succeed.

2: Find a way to communicate which suits both your and your employee’s needs

To have a great link with your frontline which enables you to achieve goals again and again, it has to meet the needs of both parties on a daily basis.

3: Create opportunities for employees to respond, provide input and feedback

The main thing about employee engagement is that it’s a two way street. Frontline employees are the face and backbone of your business. They’re often the first people customers interact with or those who build the products that customers enjoy. They are an enormously important part of your business, and a key source of critical information for management.

Choose a solution which suits your needs as a manager and those of your employees

Photo by JOHN TOWNER on Unsplash
  • Create the right content easily and intuitively (short video, or images are preferred by employees)
  • Reach employees quickly (share seamlessly via the familiar channels employees are most attentive to)
  • Get the full picture with an analytics dashboard so you can measure progress and identify knowledge gaps
  • Use of engaging formats (short video)
  • On-the-go learning (ability to complete training remotely)
  • Delivery via familiar channels (instant messaging)
  • Opportunity to give feedback and ask questions

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For frontline employee training, communications, and everything in between.

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For frontline employee training, communications, and everything in between.