As the death toll of Covid-19 surpasses 500,000 in the US, reports are emerging detailing the reality of the situation in care homes, which represent more than 30% of overall mortality. The pressure that care homes and their staff have been experiencing is evident, as they struggle to contain the…

Your frontline employees are your competitive edge. They’re your first impression on your customers, and they’re your brand champions. That’s why enabling them to master their core competencies and reach their full potential is one of the most important things you can do as a manager to advance your business. Helping them reach their full potential and…

One of the most difficult aspects of running a business in the covid-19 period, is facilitating employees’ return to work in a way that supports employee health and wellbeing. …

There has never been a time as unpredictable and challenging for your business as now. There are operational difficulties resulting from the pandemic which no one could predict, or prepare for. And to make matters worse, your ability to prepare and interact with your workforce has also been restricted. This…

Having an effective workflow with your frontline workforce is one of the most important things that you can do as a manager. — When management is able to establish a good workflow with the frontline team, your business does better. Employees know what they need to do, and they have the resources to get it done. They’re more engaged and productive, and they feel better about their work. …

20 years since learning management systems were introduced to treat the problem, low engagement rates with solutions for training, communications and compliance persist. How is it that despite higher than ever levels of technological mobility, low frontline worker engagement with professional content remains at a meagre 30–40%? Recent solutions: New Dog, Old Tricks The answer lies…